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Operations Management-Discussion (1)

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Q How does a balanced scorecard contribute to improved operations, if at all?

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The balanced scorecard can be defined as the strategic tool that can be used for identifying the business strategy, managing the activities and monitoring the progress to achieve the operational strategies. The four aspects to measure organizational performance by using the balanced scorecard include financial factors, customer satisfaction, process and innovation. Using the business organizations identify the goal for each of the performance factor and then set the metrics to measure the progress of each of the performance factor (S. Kaplan, 1992).